Meet the team

Stephen Norcup, MBA, NRP

One of the two founding partners at Innovative Public Safety (IPS), Steve brings nearly two decades of experience in public safety (Fire and EMS), healthcare-focused information technology, and healthcare-focused risk management to the table. Steve began his career at STAT Medevac as a communications specialist and later IT specialist, where he and IPS co-founder Jeff Gooch worked together closely. Upon achieving his paramedic certification in 2012, Steve moved from STAT Medevac to full-time work as a paramedic in the Pittsburgh area’s east boroughs. During his time as a full-time paramedic, Steve earned a Bachelor’s Degree in Emergency Medicine from the University of Pittsburgh (2015) and then moved from full time paramedicine to a position with emsCharts and later Forest Devices.

Steve’s work with Forest Devices introduced him to the world of healthcare startups, clinical trials, and a passion for innovation in healthcare and healthcare technology which has driven him forward to this day. That passion led to completion of an MBA from the Katz Graduate School of Business in 2018, as a member of the first cohort to be awarded the Executive MBA in Healthcare.

While working for Highmark after earning his MBA, Steve still felt he could do more and started to lay the groundwork to form Innovative Public Safety with Jeff. Innovative Public Safety is a way for Steve to give back to the organizations which helped start his career by providing timely, customized, and effective networking, IT, and other infrastructure services to public safety organizations. Innovative is not just a way to name the company, but Steve is driven by curiosity and a need to improve everything around him.

Steve approaches every new opportunity with excitement, and every new client with the goal of genuine, lasting partnership built on trust and respect. Providing support services to some of the hardest working people requires integrity, empathy, and a genuine desire to deliver the solutions every client needs. Steve brings those qualities to every meeting and every interaction.

Jeff brings nearly fifteen years of information technology expertise and over two decades of public safety experience to bear for our clients.

Jeff began his public safety career in 2001 as a volunteer firefighter with Cranberry Township VFC, later earning his EMT-B and joining STAT Medevac as a Communications Specialist in 2004, where he and Stephen met. Jeff would later transfer to STAT Medevac’s IT department in 2008 and from there to Cranberry Township as an IT Administrator focusing on public safety technology deployment and maintenance. During his time with Cranberry Township Jeff pursued and earned a Bachelor’s Degree in Public Administration and Fire Science from Point Park University (2016).

Jeff then moved from Cranberry Township to Cranberry Fire and Emergency Services full time in 2017 where he served as the Community Risk Reduction Coordinator. Additionally, Jeff led multiple projects including the deployment and implementation of a P25 radio encryption and trunking system, improvement of station technology and station/facility renovations, and the creation and implementation of a Pre-Incident Planning system to improve response times and emergency management.

Jeff worked tightly with Cranberry Township code enforcement and emergency management to complete these projects and as a result has a well-rounded understanding of the technology and systems needs of public safety entities. During the transition towards forming Innovative Public Safety and serving full-time with the agency Jeff was the Director of Network Services for Prime Communications. Now, Jeff is able to tackle the needs of our clients and help them leverage technology to bridge gaps in capabilities, improve their offered services, and solve other problems which complicate the delivery of high-quality services to our clients’ communities.